Privacy Policy

Last Updated: September 2026

PITLANE respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how PITLANE collects, uses, stores and discloses personal information when you visit our website, request a quote, contact us, purchase our products or services or otherwise interact with our business.

Information We Collect

Depending on how you interact with PITLANE, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Property or project address
  • Information about your garage, driveway or other proposed project
  • Photographs, measurements or other information you provide about a project
  • Quote, inquiry, purchase and customer-service information

Communications between you and PITLANE

  • Technical information associated with use of our website, such as IP address, browser/device information and website activity
  • Any other information you voluntarily provide to us

We aim to collect only the personal information reasonably necessary for the purposes identified in this policy.

How We Use Your Information

PITLANE may use personal information to:

  • Respond to inquiries and quote requests
  • Assess proposed projects and recommend appropriate surface systems
  • Arrange site assessments and appointments
  • Prepare estimates, quotations and contracts
  • Supply and install products and services
  • Communicate with customers before, during and after a project
  • Provide warranty and aftercare support
  • Process and maintain business and transaction records
  • Improve our website, products, services and customer experience
  • Measure the effectiveness of our advertising and marketing
  • Send marketing communications where permitted by law and, where required, with your consent
  • Detect or prevent fraud, misuse or security incidents
  • Meet legal, regulatory, tax, insurance and accounting requirements

Cookies, Analytics & Advertising

Our website may use cookies and similar technologies to operate the website, understand how visitors use it, improve performance and measure advertising effectiveness.

We may use third-party services such as Google Analytics, Google Ads or similar advertising and analytics platforms. These providers may collect information about visits to our website using cookies, device identifiers or similar technologies in accordance with their own privacy policies.

Where required, visitors will be provided with appropriate choices regarding non-essential cookies and tracking technologies.

Sharing Your Information

PITLANE does not sell personal information.

We may disclose personal information to trusted service providers where reasonably necessary to operate our business or provide our services. These may include website and hosting providers, payment processors, IT providers, advertising and analytics providers, accountants, insurers, manufacturers, suppliers, delivery providers and contractors involved in fulfilling a customer project.

We may also disclose information where required or permitted by law.

Service providers are only provided with information reasonably necessary for the services they perform.

Information Outside Canada

Some of the service providers or technology platforms used by PITLANE may process or store information outside the province in which it was collected or outside Canada.

Where this occurs, information may be subject to the laws of the jurisdiction in which it is processed or stored.

Consent

Where consent is required, PITLANE will seek consent appropriate to the nature and sensitivity of the personal information and the purpose for which it is being collected, used or disclosed.

You may withdraw your consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide certain products or services.

Data Security

PITLANE uses reasonable administrative, technical and physical safeguards appropriate to the nature of the information in our care to protect personal information against unauthorized access, disclosure, loss, misuse or alteration.

No internet transmission or electronic storage system can be guaranteed to be completely secure, but we take reasonable measures to protect the information entrusted to us.

Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to satisfy applicable legal, accounting, warranty and business requirements.

When personal information is no longer reasonably required, we will securely destroy, delete or anonymize it as appropriate.

Accessing or Correcting Your Information

You may request access to personal information PITLANE holds about you and may request correction of information that is inaccurate or incomplete, subject to applicable legal limitations.

We may need to verify your identity before processing an access or correction request.

Marketing Communications

Where permitted by law, PITLANE may communicate with customers and prospective customers regarding our products, services, promotions or other relevant information.

You can unsubscribe from electronic marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Transactional or service-related communications concerning an inquiry, quotation, purchase, installation or warranty may still be sent where appropriate.

Third-Party Websites

Our website may contain links to websites operated by manufacturers, suppliers or other third parties.

PITLANE is not responsible for the privacy practices or content of third-party websites. We encourage visitors to review the privacy policy of any external website they visit.

Changes to This Privacy Policy

PITLANE may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.

The latest version will be published on our website with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, withdraw consent where applicable, or raise a privacy concern, please contact:

PITLANE
Privacy Officer: John Connors
Email: hello@pitlanesurfaces.ca
Telephone: 1-800-757-3066
Website: pitlanesurfaces.ca

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